In this video, we provide the most common sales objection examples that you are guaranteed to face and explain how you can respond and get around the objection.
Sales Objection Examples You Will Consistently Face
You will face some type of objection in almost every call and prospect interaction. Here are some of the most common that are guaranteed to come up:
What is this in regards to?
Is this a sales call?
I am not interested.
We are already using someone.
We are not making any changes.
We do not have any budget.
I don’t have time for this.
Can you send me your information?
Call me back in X months.
By simply having responses to these, you will not only immediately improve your sales results, but you will also decrease a lot of the stress and frustration you feel when you are selling.
How to Respond to Sales Objection Examples
There are three different ways you can respond to sales objections. You can:
- Comply: to accept and give in to the objection
- Overcome: to challenge and try to resolve the objection
- Deflect: to say something so that you bounce off the objection
We recommend, in most early-stage situations like cold calling, deflecting objections so you can keep conversations going and then try to overcome them later in deeper discussions with the prospect.
Examples of Sales Objection Responses
Here are some examples of how to deflect the common sales objections.
Response for: “What is this in regards to?”
When you face this sales objection, you can deflect to your value proposition by saying:
The reason for the call is that we help businesses to improve the performance of their sales teams by optimizing what they say and ask.
Response for: “I am not interested.”
You can deflect this common sales objection example by asking a question:
Oh, I understand. But if I could ask you real quick, how do you feel about the amount of leads your reps are generating?
Response for: “We already use someone for that.”
You can deflect this objection by asking a question to learn about what the prospect is doing today by saying something like:
Oh, I understand. But if I could ask you real quick, who are you all using today for payroll services?
Response for: “We are not making changes right now.”
You can deflect this question by asking a question to try to see if the prospect has any pain or challenges by saying something like:
Oh, I understand. But if I could ask you real quick, how concerned are you about sales staff turnover and some of the costs that come with that?
Response for: “We do not have any budget right now.”
You can deflect this and many other sales objections back to your sales process by saying something like:
I understand. I am not reaching out to sign you up or sell you anything today. I am just trying to have a first conversation to learn more about you and share a little information about us. That way, when you are ready to make some changes, you will know more about us and the options available to you.
We hope these sales objection examples provide new ideas and tips to help you sell more and reach the next level!
