We recently held a webinar on “How to Outsource Your Cold Calling to Work-at-Home Agents” and you can find a video of that webinar and slides here.
Why it Makes Sense to Outsource
It is probably not a hard case to make to a salesperson or business owner that they should outsource their cold calling since it is one of the least desirable sales activities.
And not only can it be a pain to make cold calls, there is also a good business case for why it makes sense for cold calling to be outsourced as it is a very grinding and time-consuming task and there could be better ways for a salesperson or business owner to spend their time.
Here is a breakdown of how your time can be spent when cold calling:
- Phone and CRM Stuff 30%
- Sending Emails and Leaving Voicemails 30%
- Talking with Gatekeepers 30%
- Talking with prospects 10%
Most of these tasks and steps require a fairly low skill level meaning not only can they be delegated to someone with fewer skills than you, but also that your time is too valuable to be spent doing this grinding work.
Challenges With Outsourcing Your Cold Calling
But even if you agree with all of that and want to outsource your cold calling, it is not a simple thing to do and there are some challenges that you can expect.
Finding a good caller
If you want to get someone to do your cold calling, you are going to have to find this person and it is not easy to find someone that is open to performing cold calling as their main task or job.
It is not impossible to find someone as there are definitely people out there that need and want this type of job but you will have to post a job to find interested applicants and interview them to pick one that you think might fit. This can take some time but we share some tips for helping to decrease this challenge in the webinar.
Teaching them what to say
If you are going to put someone on the phone on your behalf, you are going to need to teach them what to say. This is a significant challenge but the most straightforward step to take here is to provide your caller with some sort of sales playbook.
Making sure they work
We are talking about hiring a work-at-home agent here and one concern that you will have is if they are working for the time that you pay them. The good news is that with cold calling, managing productivity is a little easier as their main activity is making phone calls so if you put them on some sort of phone system where you can see a call log, you should be able to have a decent view into how hard they are working.
Getting them to produce results
Making sure the caller works hard for the hours that you pay them for is not the only thing that you will care about as you also need them to produce results. Making a ton of calls will not do you much good if they do a horrible job on each call.
The way to decrease this challenge is to provide some sort of sales methodology to the caller that provides some logic and direction for how to cold call, how to deal with objections, how to get around gatekeepers, how to close for appointments, etc.
Protecting your time
One of the keys to being successful with outsourcing your cold calling to work-at-home agents is to protect your time. If you hire someone to do 10 hours a week of cold calling but you have to spend 10 hours a week dealing with them, then you are not going to be getting the return for all of the trouble.
There are some small things you can do to decrease the amount of time that you spend on this and that can include automating training and onboarding, decreasing turnover, being selective with how you spend time with the caller, etc.
We outline tips for decreasing all of these challenges and more in the recording of our webinar on “How to Outsource Your Cold Calling to Work-at-Home Agents”.