If a contacts replies to an email in a series of emails, will the later emails stop or be cancelled from being sent?

#1
In SalesScripter you can create an email thread which is a series of emails. Customers often ask if a contact replies and this means the future emails should not go out, will those emails automatically be cancelled.

The short answer is no and I don't know if we will ever be able to make that automatic considering the exchange is happening in your inbox, not in SalesScripter.

Here is what you need to do if you get a reply and want to stop future scheduled emails.

You need to go to the contact record in SalesScripter and scroll down to section Scheduled Emails and click delete on the emails schedule to go out.

Another option you have is to go to Reporting, then Email Reports, then run a report for Scheduled Emails and you can delete from there as well.
 
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